7-day money-back guarantee: cancel within 7 days of buying and we refund you. Your statutory rights are not affected.
Getting a refund
Message us on WhatsApp no later than 7 days after you bought your plan. Tell us the phone number or email address you ordered with, and we refund the payment method you used.
From day 8 to day 14
The law gives you 14 days after the day of purchase to cancel a service you bought online or by message. If you asked us to switch your plan on straight away when you ordered, we pay back the price minus the portion of the plan you have used up to the day you message us; if you did not ask for that, the whole price comes back.
After day 14
The plan simply continues to the end of the period you paid for. There is no automatic renewal, so nothing else is charged.
Statutory rights
You keep all your legal rights as a UK consumer in addition to this guarantee. Your statutory rights are not affected.